Returns + Exchanges

Returns & Exchanges

At ZERAVYN, we want you to be satisfied with your purchase. If you are not completely happy, we offer a straightforward returns and exchanges process.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in the original packaging

• Proof of purchase (order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

Exchanges

We offer exchanges for:

• Incorrect size

• Damaged or defective items

• Incorrect items received

If you need an exchange, please contact us first so we can assist you with the process.

Return Process

To initiate a return or exchange:

1. Contact us at support@zeravyn.store

2. Provide your order number and reason for return

3. Our support team will provide return instructions

Please do not send items back without contacting us first.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees (if any) are non-refundable

Refunds

Once we receive and inspect your return:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale

• Used or damaged items not due to our error

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.

Contact

For all return and exchange requests, please contact:

Company Name: ZERAVYN LTD
Email: support@zeravyn.store

Thank you for shopping with ZERAVYN.